Terms

Perham Services Terms of Service for Home and Office Cleaning

Effective Date: 2/2/24

Welcome to Perham Services! These Terms of Service (“Terms”) govern the use of our cleaning services (“Services”) provided by Perham Services (“Company,” “we,” “our,” or “us”) to individuals and businesses (“Client,” “you,” or “your”). By booking or receiving our services, you agree to be bound by these Terms. Please read them carefully.

 

1. Services Provided

Perham Services offers residential and commercial cleaning services, including but not limited to general cleaning, deep cleaning, office cleaning, and specialized services as requested by the Client. Specific services will be detailed in the cleaning agreement or contract, if applicable.

2. Booking and Scheduling

• Booking: Clients can schedule cleaning services by contacting us via phone, email, or our website. Once a request is made, our team will confirm the appointment.
• Rescheduling/Cancellations: Clients can reschedule or cancel their appointments with at least 24 hours’ notice. Cancellations made with less than 24 hours’ notice may incur a cancellation fee of [55).
• Timeframe: We will do our best to arrive at the scheduled time. However, delays due to unforeseen circumstances (e.g., traffic, weather, etc.) may occur, and we will inform you as soon as possible.

3. Pricing and Payment

• Pricing: Pricing is based on the type of service, the size of the property, and the specific requirements. A quote will be provided before services are rendered.
• Payment: Payment for services is due upon completion of the cleaning session unless otherwise agreed upon. We accept [insert payment methods] as forms of payment.
• Late Payment: A late fee of $25.00 will be charged for payments not received within  5 Days of the cleaning service date.

4. Client Responsibilities

• Access to Premises: The Client is responsible for providing the necessary access to the premises for the cleaning team to perform the Services. If the premises are not accessible or ready for cleaning, we reserve the right to cancel or reschedule the service.
• Pets and Valuables: Clients must secure pets and valuables before the cleaning service. Perham Services is not responsible for any lost, damaged, or stolen items.
• Health and Safety: Clients must inform us of any health and safety hazards or allergies that may affect the cleaning process.

5. Our Responsibilities

• Quality of Service: Perham Services strives to provide high-quality cleaning services and will make reasonable efforts to ensure customer satisfaction. If you’re dissatisfied with our service, please inform us within 24 hours, and we will make it right, subject to the limitations in these Terms.
• Staffing: All employees of Perham Services are trained, background checked, and insured to ensure safe and professional cleaning.

6. Liability and Damage

• Property Damage: We take great care when cleaning your property. However, Perham Services is not responsible for pre-existing damage to surfaces or items. If damage occurs during the cleaning process, please notify us immediately. We will assess and address the issue as deemed appropriate.
• Indemnification: Clients agree to indemnify and hold Perham Services harmless for any claims, damages, or losses arising from the Client’s failure to comply with their responsibilities or any issues outside the scope of our services.

7. Cancellations and Termination

• Termination by Perham Services: We reserve the right to terminate or suspend services if the Client violates any terms of this agreement, including failure to make payment, disrespectful behavior, or unsafe conditions.
• Termination by Client: Clients may cancel or terminate services with at least 24 hours’ notice, or as specified in a signed agreement, without penalty. Termination without notice may result in a cancellation fee.

8. Privacy and Confidentiality

Perham Services respects your privacy. We will not share your personal information with third parties, except as required by law or to process payments. Cleaning staff will respect the confidentiality of your home or office environment.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [State/Country], without regard to its conflict of laws principles. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in [City, State].

10. Amendments to Terms

Perham Services reserves the right to modify or amend these Terms at any time. Any changes will be posted on our website or communicated directly to Clients.

11. Contact Information

For questions or concerns regarding these Terms, please contact us at:

• Email: [[email protected]
• Phone: ( 207 ) 994 – 9468
• Address: 10 Pettigrew Road Kittery, Maine 03904